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The Cauldron® NYC

1. General Terms & Conditions  

By making a reservation at The Cauldron® NYC, you agree to our reservation and cancellation terms.  We wish to thank you for your understanding and co-operation and look forward to welcoming you to The Cauldron Magical Experience®.

All purchases are final and non-refundable.  Your debit/credit card details are required for all purchases. These details will be held in a secure PCI-DSS compliant vault.  There is a payment processing fee charged per-ticket at the time of payment and sales tax is included in ticket price.

The Cauldron® Magical Pub & Experience involves the use of our “magic wands,” which will be provided per group booking or in some cases, per guest upon arrival. We require a debit/credit card to rent a magic wand, and that card will be pre-authorized at the time of the wand rental.  Your card is charged automatically for any damage or breakage (deliberate or not) caused to the magic wand. In the event of a skipped bill, the card is charged for the entirety of the bill plus a missing wand fee. There is a £20 fee for broken or damaged wands and a £50 fee for missing wands.  £20 paid for broken wands remain the property of The Cauldron® and must be returned to the staff or a missing wand fee is applied.

The Cauldron® relies upon bookings being honoured by our guests or sufficient notice being given of any requested changes to reservations.  We will send you a reminder email 48 hours prior to your booking using the email used to initially book the tickets.  The Cauldron® is not responsible for an incorrect or misspelled email provided at the time of booking.

Unfortunately we are unable to hold unconfirmed reservations that have not been paid in full.  A booking is not confirmed without a booking confirmation email.

You may be required to provide proof of purchase upon attempt to redeem any tickets or reservations made. The best way to do this is to show a confirmation email or other written correspondence from our own support channels. As a result you should avoid forwarding your confirmation email or communication to external parties.

Bookings may be rescheduled if the guest has established contact using the contact form on our website (www.thecauldron.io/contact) at least 48 hours before the start of the scheduled reservation.  Contact made by other means has no guarantee of reaching The Cauldron® and is insufficient for rescheduling a booking. All re-booking dates and times are subject to availability, which can be checked using the booking calendar shown on the The Cauldron® NYC Potions Experience webpage.  The Cauldron® is not responsible for unavailable booking dates and times.

Bookings originally scheduled for a Peak day and time can be moved to an Off-peak day and time, but there is no partial refund for switching from Peak to Off-peak.  If customers would like to move their tickets from an Off-peak day and time to a Peak day and time, they will be required to pay the difference in ticket price.

Customers who purchase tickets separately have no guarantee of being seating together.  If you are linked to another group in the same booking period, please contact us by using the contact form on our website or emailing directly to nycsupport@thecauldron.io and we will do our best to seat your parties at the same table or as near each other as is possible.

Any attending customer who appears to be intoxicated, may not be admitted or may be removed from the premises at any time and no refund or reschedule will be offered.

Any attending customer who behaves aggressively or is perceived by management to be behaving aggressively, may be removed from the premises at any time and no refund or reschedule will be offered.

If you are unsatisfied with your experience, we would encourage you to be in touch with our support team on nycsupport@thecauldron.io . Should communication reach the point of requesting a refund or reschedule of some sort, please note that any offers or guarantees made by on-site staff, verbal or written do not serve as sufficient covenant to warrant a final outcome. Any such decision will only be confirmed in writing from a customer support channel following investigation (which will include recommendation from on-site staff). Decisions made by online support channels will be in line with relevant Terms and Conditions and will be final. No refunds of any kind will be made available on site in the form of cash or credit.

Reservations have no eligibility to be switched with other venues around the world or with other concepts, pop ups or establishments, either partnered with The Cauldron® or not. Your reservation will only be relevant and valid to the venue it has been made with. In case of error the customer must contact our support channels on nycsupport@thecauldron.io more than 48 hours before the reservation is due to begin, at a minimum.

The Cauldron® cannot be held responsible for a lack of Availability for any ticket-type if it does not apply to the time and date a customer would like to book. There is no obligation from The Cauldron® to supply any specific ticket type upon request.

As most ticket types and experiences are time restricted, any ticket purchased is only valid at the exact date and time agreed and ceases to be valid once that specific time slot has passed, regardless of successful attendance. In purchasing a ticket the customer agrees that the product will be available at the time, date and location specified and that responsibility for failure to attend said product rests entirely with the customer.

In purchasing any ticket type, the customer accepts that they have read and understood these terms and conditions and the terms and conditions relating to their specific ticket type and have good knowledge of the product they are purchasing and what the ticket type will entitle them to upon arrival. The responsibility of the purchase of an incorrect ticket type to what the customer would actually like to receive lies entirely with the customer, provided that the following four conditions are met by The Cauldron®

There is literature and a description of the event, promotion or ticket type available for public view somewhere on thecauldron.io domain.

The ticket type is listed in these terms and conditions 

The  ticket type is stated in the confirmation email received upon booking the reservation (provided a confirmation email was correctly received to a correctly entered email address)

The ticket was purchased directly from thecauldron.io domain rather than from a third party vendor 

*The following paragraph is not currently relevant due to the global health crisis and is superceded by government mandates as outline in 1.1 Covid*

Our current NYC venue is a fully fitted, two storey Restaurant able to accommodate guests outside of their Experience time and supply a range of NYC’s finest locally sourced beers/Ciders, our menu of signature potions, (made by our expert potion masters behind the bar) and a full food menu available to view online, complete with further magical elements to some of our most popular dishes. To secure some time here it would also be advisable to reserve an additional slot using the “Reserve your ticket for free” option (T’s & C’s for which are in section 5)

To enjoy any full Experience we ask that customers arrive on time for their Experience.  If customers arrive late to their booking, the table will be available until the booking is scheduled to end (unless otherwise specified in their ticket type).  We recommend you give us a call to let us know so we can do our best to prepare the potion-making equipment for an abridged lesson. 

In the event of a late arrival, no reschedule or extra time may be made available and aspects of the full experience may be missed if time runs out on the customer's reservation.

Most experiences that include the service of drink will come with alcohol as standard unless the ticket type specifies otherwise or patrons are; not of legal age/are unable to provide proof of legal age; specify that they would like to be served non-alcoholic substitutions; are refused service for whatever reason on the day.

The purchase of the ticket entitles the customer to an experience rather than access to alcohol. As a result, all experiences can be carried out to the same full level of quality and participation with the complete absence of alcohol if requested.

All Ticket types may be available for a limited time only

The Cauldron® reserves the right to change these Terms & Conditions at any time.


1.1 COVID

During the course of government mandated restrictions and prohibitions due to the Global Covid19 Pandemic, The Cauldron® will operate entirely within the adjusting guidelines at all times, in order to provide a safe environment for customers, staff and the wellbeing of the wider community.

Furthermore, all experiences and interactions taking place have been individually assessed to continue this position and social distancing will be in practice around the venue. In purchasing a ticket or entering the venue, all customers are agreeing to respect and act within the guidelines at all times in order to have their reservations and purchases fulfilled. Deliberate or gross infringement upon any guides set out, could result in the reservation and/or experience being terminated at any time and not being refunded.

Upon arrival and before entry, we may require each member of your party to submit their information to facilitate effective contact tracing should it prove necessary.  This information will only be shared with the relevant government body in the event of a public health crisis.

Due to the situation arising from COVID-19, we have implemented additional health and safety measures that are in line with recommended government requirements and recommendations.  In purchasing a ticket to The Cauldron® and/or entering our venue, you are also agreeing to follow these measures.  Failure to do so may result in a denial of entry or a removal from the premises.  These measures will change as guidance and directives from the government change, and may include but are not limited to:

-Maintaining the appropriate social distance as requested by staff

-Wearing masks and/or gloves at all times inside the venue

-Wearing masks and/or gloves at times when you are not seated

-Temperature reading at the door or within the venue

-Required hand washing and/or hand sanitisation upon entry

If you appear to be unwell with Covid related symptoms (including failing of a temperature reading) you may be asked to leave the premises or refused entry. Under these circumstances your reservation may be rescheduled to a later date, regardless of the 48 hour restrictions included in our “General terms and conditions”.

Additionally if you are hospitalised, require medical attention or are forced to self-isolate due to a covid related illness or exposure then your reservation may also be rescheduled regardless of the 48 hour restrictions included in our “General terms and conditions”. Please note that  evidence of formal notice may be required to validate this.

If you are part of a group, only the affected individual may receive a refund or reschedule. On-site management will advise how to proceed but please note that any final decisions will be made in writing by customer support channels only. Verbal offers or guarantees made to unaffected individuals by on site staff do not serve as sufficient warranty for reschedules or refunds and no refunds of any kind will be made available on site in the form of cash or credit.

Covid19 Terms and Conditions do not extend to other illnesses or incidents unrelated to Covid exposures. In any non-covid related situations, “General Terms and Conditions” will apply.

If you are ill and have a booking at The Cauldron®, please email us and do not attend.

The Cauldron® reserves the right to change these Terms and Conditions at any time.

1.2. Alcoholic and Non-Alcoholic offerings

In purchasing a ticket to The Cauldron®, customers agree that they are purchasing a ticket to an experience and that the choice they might make to consume alcohol on site is entirely their own. In purchasing most ticket types, customers will gain access to attend their chosen session within which a limited amount of alcohol is made available (unless otherwise specified in the terms of your ticket type).

If a customer chooses not to consume or interact with alcohol, a full magical experience will still be provided to the same quality as would have been with alcohol present. As a result, no discounts are made available for persons not consuming alcohol.

The Cauldron® reserves the right to change these Terms and Conditions at any time.


1.3. Peak & Off-Peak Ticket Times

(Last Updated September 18th 2020)

Peak:

     Saturday: All Day

Off-Peak:

     Monday-Friday: All Day

     Sunday: All Day

The above times are indications and not necessarily always accurate - especially when distanced from the "last updated" date.

Peak and Off-peak times may alter from time-to-time and may not apply at all to selected times of year or calendar events (e.g. Halloween, Christmas, Valentines day etc)

The Cauldron® reserves the right to change these time and date designations at any time.

1.4 Location

The Cauldron NYC is located at 47 Stone Street, Manhattan, New York, NY, 10004

Please note that no extra time, allowances or reschedules can be made for attendees arriving at an incorrect venue and losing time on their booking as a result. The Cauldron® also cannot be held responsible for incorrect address information supplied by external parties, e.g. google, google maps, citymapper etc.

1.5. Pre-ordered items

When making a reservation at The Cauldron®, customers may have the opportunity to pre-order products via a link supplied on their confirmation email. These items come in the form of additional drinks or merchandise. The stock of any given item on the day of arrival cannot be guaranteed, however best efforts will be made to ensure availability and in almost all cases will not be problematic.

In the case of any product having not been received that was paid for, the customer should notify the manager on duty and email in to nycsupport@thecauldron.io for a refund. Please note that under no circumstances will a refund be made available on site in the form of cash or credit.

To ensure redemption of any online discount that may be applicable to pre-orders, customers should ensure the online payment process is completed in full prior to arrival. Customers with pre-orders that have not been fully paid for cannot be guaranteed an online discount.


2. Ticket Vouchers

2.1 DIGITAL TICKET VOUCHER (RETIRED NOV 8, 2020)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Gift Vouchers can be purchased for Peak Seatings or Off-Peak Seatings (see Peak and Off-peak Days and Times) and may only be used during those dates and times.  Off-peak tickets can be upgraded to Peak tickets by purchasing a "Level up" for each ticket. Peak tickets may be used for Off-peak times, but no partial refund or form of compensation will be given.

Gift Vouchers can be purchased for Peak Seatings or Off-Peak Seatings (see Peak and Off-peak Days and Times) and may only be used during those dates and times.  Off-peak tickets can be upgraded to Peak tickets by purchasing a "Level up" for each ticket. Peak tickets may be used for Off-peak times, but no partial refund or form of compensation will be given.

The Cauldron® reserves the right to change these Terms and Conditions at any time.

2.2 DIGITAL TICKET VOUCHER (ACTIVE FROM NOV 8, 2020)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Digital Ticket Vouchers can be used for either Peak Seatings or Off-Peak Seatings. Should a ticket voucher be used for an Off-peak times, no partial refund or form of compensation will be given.

Digital Ticket Vouchers are purchased at thecauldron.io/shop and must be redeemed using the contact form on the The Cauldron's webpage.  Ticket voucher redemption is subject to availability. With the exception of Timeless Vouchers, Ticket vouchers for The Cauldron® NYC expire 12 months after the date of purchase.  The Cauldron® is not responsible for unavailable booking dates and times for Peak or Off-peak seatings.  Digital Ticket Vouchers may not be used for special bookings, ticket types, or holidays.

The Cauldron® reserves the right to change these Terms and Conditions at any time.


3. Ticket Type: Magical Experience Off-Peak/Peak

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic description: This is the Cauldron® standard ticket, this ticket type will entitle you to 1 magical experience per purchase at the date and time specified upon purchase.

What this ticket type includes:

1x welcome drink

2x Make your own interactive potions

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

Duration: 1hour 45 minutes

Other terms: NA

The Cauldron® reserves the right to change these Terms and Conditions at any time.


4. Ticket Type: Supper & Spells (Off-Peak/Peak)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic description: The standard magical experience with the addition of an appetiser and an entree, and a slightly longer duration.

What this ticket type includes:

1x welcome drink

2x Make your own interactive potions

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

1x entree per person

1x appetizer per person

Duration: 2 hours, 15 minutes

Other terms: NA

The Cauldron® reserves the right to change these Terms and Conditions at any time.

5. Ticket Type: Reserve your table for free!

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic Description: A table reservation for 90 minutes - no experience included

What this ticket type includes:

A table reservation for 90 minutes (to be redeemed within 15 minutes of the start time of the reservation)

Duration: 90 minutes

Other terms: This ticket will entitle you to a 90 minute table without the need for a payment in advance. This ticket type will not offer our immersive experience, although that can be purchased separately on-site, subject to availability. Purchase of this free reservation ticket does not guarantee availability for our immersive experience. Our regular food and drinks menu will be available instead. 

Any reservation made with this ticket type is valid until 15 minutes after the reservation time, failure to attend within the 15 minute window could result in the table being lost. Submission of card details is required in order to secure a free reservation.

The Cauldron® reserves the right to change these Terms and Conditions at any time.


6. Potion making in Snow Globe

(Your ticket may state for 2, 4, 6, 8 or 10 people)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Parties of 2 may have to share a snow globe with another party of 2. These shared snow globes will have dividers between parties, seated as distanced as possible within the globe.

Potion Making for parties of 4 or more will be in private snow globes.

Basic description: Our regular potions making class hosted outside in a weather proof capsule (Snow Globe)

What this ticket type includes:

1x Welcome drink

2x Make your own interactive potions

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

1x complimentary appetizer for the table to share

Duration: 1hour 45 minutes

Other terms: Parties of 2 may have to share a snow globe with another party of 2. These shared snow globes will have dividers between parties, seated as distanced as possible within the globe.

Potion Making for parties of 4 or more will be in private snow globes.

This ticket type does not include a full meal; if entrees or other appetizers are desired, menus are available upon request to order meals, keeping in mind that each reservation has a time restriction of 1 hour and 45 minutes.

As mandated by the state of New York as a response to Covid 19, all parties must complete their reservations and vacate the premises by 10:00 pm EST.

The Cauldron® reserves the right to change these Terms and Conditions at any time.

7. Reserve a private snow globe

(your ticket may state for up to 6 people or up to 10 people)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic Description: Reservation of a private snow globe for up to 6 people or up to 10 people (two different prices)

What this ticket type includes:

Reservation of a private snow globe for 90 minutes in which to drink, dine and enjoy the Cauldron’s offerings

1x complimentary bubbling shot of death per attendee

Duration: 90 minutes

Other terms: This ticket type does not include an experience or interactive potions making class, although subject to availability these can be purchased when on site. This ticket type also does not include food or drink as a pre-purchase, and all food or drink purchases must be paid for on the day of the event. If the number of people in attendance are in excess of the number specified on the ticket type (6 or 10 as is relevant) then an additional fee may be charged or refusal of entry and service may be given to the excess party members. In this event no refunds will be considered. There is a mandatory 2 drink minimum per person (averaged) required with attendance on this ticket type. A check may be dropped to this effect even if the minimum is not met.

The Cauldron® reserves the right to change these Terms and Conditions at any time.

8. Valentines Weekend Special Ticket

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic Description: A slightly modified version of our regular potions making experience designed to cater to Valentines day 2021

What this ticket type includes:

1x Welcome drink

1x Entree per person

1x Make your own interactive potion

1x Love potion specially bottled to take away

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

Duration: 1hour 15 minutes

Other terms: Ticket type available exclusively on 12th, 13th & 14th February 2021.

All reservations are expected to take place outside in our weather proof capsules (imitating magical snow globes) and all parties will receive their own private capsule upon attendance. In the event of government mandated closure over these dates, tickets can be reverted to ticket type number 6 (Potion making in a snow Globe) or ticket type number 3 (Magical experience Off-Peak/Peak) and rescheduled for a later date. The price difference can be allocated to free in store purchases of the equivalent amount.

At the end of the valentines special reservations, all guests should receive a potion to take away with them. 1 of these will be supplied per guest and it is the guests sole responsibility to ensure that the alcoholic contents of their takeaway potion are consumed, in a legal and responsible fashion. It is also recommended that the potion is consumed within three days and should be refrigerated if stored at all. The Cauldron® does not take any responsibility for potions consumed in an irresponsible or illegal fashion when off site nor is it responsible for the freshness or quality of the potion beyond 24 hours of the end of a guests reservation. Upon receipt of the potion it is the responsibility of the guest to check over the product for satisfactory quality. The Cauldron® will not be responsible to replace damaged potions once the customer has received their item and departed from the venue site.

The Cauldron® reserves the right to change these Terms and Conditions at any time.

9. Family Friendly tickets

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic Description: This ticket is for underage wizards and witches to enjoy our magical offerings!

What this ticket type includes:

1x welcome drink (Non-alcoholic)

2x Make your own interactive potions (Non-alcoholic)

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

Duration: 1hour 45 minutes

Other terms: For this ticket to be valid at least one member of the party must be under the legal drinking age. For attendees over the required age, upgrade vouchers to obtain alcohol can be purchased either upon attendance or by filling out a contact form via thecauldron.io/contact. If any underage attendee/attendee without sufficient proof of age is found to be supplied with alcohol, however obtained, whilst on site then the immediate removal of the entire party may be warranted and no refund or replacement will be offered.

Additionally please note that if one member of the party decides to drink alcohol of any kind, they may be required to purchase food also - as is often mandated by the state under the covid 19 pandemic guidelines.

The Cauldron® reserves the right to change these Terms and Conditions at any time.


10. Paddy’s Week Special Event! (indoor/outdoor seating)

All Terms & Conditions from the “General Terms and Conditions” section above, including any extension points made to clause 1, apply to this ticket type unless otherwise specified.

Basic Description: This is a special event ticket to celebrate St Patricks day 2021 - available for a limited time only.

What this ticket type includes:

1x Laughing Leprechaun Welcome Shot

2x Make your own interactive potions

1x Paddy’s Pride Irish flag shot

1x Irish inspired appetizer (Vegan and GF options available)

1x Irish inspired Entree from a set menu (Vegan and GF options available)

1x 'Swag Bag' (Filled with St Paddys day goodies)

Access per party to our magic wand technology

Access to our venue and a designated table/workstation

Duration: 1hour 45 minutes

Other terms: This ticket type is available and redeemable for a limited time only, namely between the dates of 17th March 2021 & 21st March 2021 (inclusive). Indoor and  outdoor seating available; indoor minimum parties of 2, outdoor minimum parties of 4.

If your reservation is affected by an outbreak of covid 19 (either personally or as a result of a larger scale outbreak) reschedules can be made available and your ticket type will be altered to another appropriate ticket type (either ‘Magical Experience Off-Peak/Peak’ or ‘Potion making in a snow globe’)

The Cauldron® reserves the right to change these Terms and Conditions at any time.


The Cauldron® reserves the right to change these Terms and Conditions at any time.