Ticket Terms and Conditions

By making a reservation at The Cauldron you agree to our reservation and cancellation terms.  We wish to thank you for your understanding and co-operation and look forward to welcoming you to The Cauldron Magical Experience.

All purchases are final and non-refundable.  Your debit/credit card details are required for all purchases. These details will be held in a secure PCI-DSS compliant vault.  There is a payment processing fee charged per-ticket at the time of payment. In the UK and Ireland, VAT is included in ticket price and in the US, State Sales Tax is added to the ticket price.

The Cauldron Magical Pub & Experience involves the use of our magic wands, which will be provided per group booking or in some cases, per guest upon arrival. We require a debit/credit card to rent a magic wand, and that card will be pre-authorized at the time of the wand rental. The card is charged automatically for any damage or breakage (deliberate or not) caused to the wand. In the event of a skipped bill, the card is charged for the entirety of the bill plus a missing wand fee. There is a $20 fee in NYC and a £20 in London and Edinburgh for broken or damaged wands and a $50 fee in NYC, a €50 fee in Dublin, and a £50 fee in London and Edinburgh for missing wands.

The Cauldron relies upon bookings being honoured by our guests or sufficient notice being given of any requested changes to reservations.  A reminder email will be sent to you 48 hours prior to your booking.

Unfortunately we are unable to hold unconfirmed reservations that have not been paid in full.  A booking is not confirmed without a booking confirmation email.

Bookings may be rescheduled if the guest has established contact using the contact form on the venue’s page with at least 48 hours before the start of the scheduled reservation.  Contact made by other means has no guarantee of reaching The Cauldron and is insufficient for rescheduling a booking. All re-booking dates and times are subject to availability, which can be checked using the booking calendar on the venue’s page.

Bookings originally scheduled for a Peak day and time can be moved to an Off-peak day and time, but there is no partial refund for switching from Peak to Off-peak.  If you would like to move your tickets from an Off-peak day and time to a Peak day and time, you will be required to pay the difference in ticket price.

Bookings for The Cauldron London will not be rescheduled past August 1, 2019. Bookings for The Cauldron Edinburgh will not be rescheduled past January 26, 2020. Bookings for The Cauldron Dublin will not be rescheduled past October 31, 2019. Any rescheduled bookings before these dates are still subject to availability. The Cauldron is not responsible for unavailable booking dates and times.

Customers who purchase tickets separately have no guarantee of being seating together.  If you are linked to another group in the same booking period, please contact us by using the contact form on the venue’s page and we will do our best to seat your parties near each other.

Bookings may not be switched between venues.  Each booking is valid only for the venue for which it was originally purchased.

We understand that you are excited (we are too) and may want to come early, but unfortunately we do not have the space inside the main Experience to accommodate you before your booking. If you arrive early, each of our venues have adjacent bar space where you may wait.  

To enjoy the full experience we do expect customers to arrive on time.  If you arrive late to your booking, you have your table until your booking is scheduled to end.

Family Friendly sessions:
Family friendly sessions (currently available in Edinburgh) are for persons aged 10 and upwards. Minors under the age of 10 will not be permitted on premises. 1 adult over the age of 18 must attend for every 3 persons under the age of 16. Upgrade vouchers are available for persons over the age of 18 who wish to consume alcohol during the course of their experience, however a party where all participants are aged 18+ will not be valid on a family friendly ticket; at least one member of the party must be under the legal drinking age for the family friendly reservation to apply. Seatings available on Wednesdays, Thursdays and Sundays from opening to 6pm All minors to be off premises without exception by 8pm.
Minors suspected of or attempting to consume alcohol on premises by any means may be rejected from the venue along with the rest of the party, regardless of age, and without refund or compensation.

The Cauldron reserves the right to change these Terms and Conditions at any time.

Updated: June 16, 2019

 

Peak and Off-peak Days and Times

Edinburgh

Peak:

Friday 5:00pm-close

Saturday: All Day

Off-Peak:

Monday-Thursday: All Day

Friday: Opening- 4:45pm

Sunday: All day

Family Friendly:

Wednesday-Thursday: Before 7pm

Friday: Before 5pm

Sunday: Before 7pm

London

Peak:

Friday 5:00pm-close

Saturday: All Day

Sunday: All Day

Off-Peak:

Monday-Thursday: All Day

Friday: Opening- 4:45pm

NYC

Peak:

Thursday: 4:45pm-close

Friday 5:00pm-close

Saturday: All Day

Off-Peak:

Monday-Wednesday: All Day

Thursday: Opening- 4:45pm

Friday: Opening- 4:45pm

Sunday: All Day

Dublin

Peak:

Friday 5:00pm-close

Saturday: All Day

Sunday: All Day

Off-Peak:

Monday-Thursday: All Day

Friday: Opening- 4:45pm 

The Cauldron reserves the right to change these hours and days at any time.

Updated: June 16, 2019

 

Digital Ticket Voucher Terms and Conditions

Digital gift voucher purchases are final and non-refundable.  Your debit/credit card details are required for all purchases. These details will be held in a secure PCI-DSS compliant vault.  

Gift Vouchers can be purchased for Peak Seatings or Off-Peak Seatings (see Peak and Off-peak Days and Times) and may only be used during those dates and times.  Off-peak tickets can be upgraded to Peak tickets by purchasing a "Level up" for each ticket.  Peak tickets may be used for Off-peak times, but no partial refund or form of compensation will be given.

Gift vouchers are sent by email and must be redeemed using the contact form on the location’s webpage or replying to the Ticket Voucher confirmation email.  Gift vouchers redemption is subject to availability. Gift vouchers for The Cauldron London expire on February 1, 2020. Gift vouchers for The Cauldron Edinburgh expire on February 1, 2020. Gift vouchers for The Cauldron Dublin expire on November 1, 2019. The Cauldron is not responsible for unavailable booking dates and times for Peak or Off-peak seatings.

A debit/credit card will be required upon arrival to secure against our magic wand, which will be provided for use during The Cauldron Magical Experience.  This debit/credit card will only be charged in the event that the guest has broken or stolen a magic wand.

The Cauldron reserves the right to change these Terms and Conditions at any time.

Updated: July 10, 2019